The Technology Difference
The TharpeRobbins Company’s approach to employee recognition focuses on one of the most critical elements of program implementation - the employee/participant experience. Technology is an important aspect of that approach, playing an integral role in crafting successful solutions for TharpeRobbins’ clients.
Successful incentive, performance, and reward initiatives depend on the quality and effectiveness of the participant experience. The TharpeRobbins technology platform is the engine that drives that experience from initial engagement of participants, to placing an order, to providing survey feedback. Founded on years of TharpeRobbins’ client experience, and coupled with dedicated, in-house technology staff focused on innovative solutions, the TharpeRobbins platform has been developed to provide rich and flexible, yet simple and rewarding experiences to both program participants and owner administrators.
The TharpeRobbins technology platform is distinguished by these capabilities, among others:
• A unique, client-branded experience, without the
need for custom coding.
- Content, language, images, colors, and fonts are supported throughout the unique user experience. All content can also be dynamically tailored based on the department, team, or work group.
• Multi-faceted data security and privacy for critical information.
- The multiple forms of security offered include total session data encryption, highly granular ACL, and multi-layered firewall topologies. TharpeRobbins does not sell or share sensitive participant information for any other purpose than direct fulfillment of the client’s programs.
• Comprehensive, secure, on-line reporting with controlled access.
- Transactional data is transformed into actionable information, while providing a complete view of a participant’s experience. Reporting is available
on-line and in real time, on summary and detail levels, viewable via a web browser and downloadable to multiple formats. Access granted only to
specified personnel by level, defined through user profiles.
• Event-based workflow that means never missing key dates.
- The TharpeRobbins technology platform features flexible, automated event sequencing, across media, which takes the guesswork out of program coordination, e.g., email, print, or web.
• Active budget enforcement, ensuring adherence to standards.
- The overall design of the TharpeRobbins technology platform facilitates active control and management
of expenses.
• Sophisticated eligibility calculation and support help
to minimize administrative burdens.
- TharpeRobbins’ leads the industry in its ability to integrate directly and in real time with client HRIS systems and Portal/ Intranet applications. Timely, accurate information (employment status, budget level, department, etc.) is kept in lock step with the participant’s status, as maintained in the client’s Intranet/ HRIS system, without manual intervention. ThapreRobbins’ platform fully supports the sophisticated program eligibility processing requirements of Fortune 1000 clients.
• “e-retail-like” redemption familiar to participants.
- The platform’s intuitive catalog and redemption model is patterned after those of the best and most popular e-retailers, including similar product
features, categories, keyword search, and shopping cart. Catalog offerings may be tailored real-time to meet the requirements of specific participants, e.g., product selection for a participant stationed abroad may be different from a domestic participant, even within the same program.
• Cross-program redemption and tax management eases administration.
- The TharpeRobbins platform includes management of the client’s tax policy and export of participants’ income tax withholding information into the client’s financial systems.
All these technical capabilities and services offered by The TharpeRobbins Company are delivered through a comprehensive web-based platform. A standard web browser is all that is required. The platform is supported and is continually being enhanced by a dedicated team of technical professionals and The TharpeRobbins Company’s commitment to on-going capital investment in best-in-class technologies.
