TharpeRobbins’ approach to employee recognition focuses on maximizing the experience of everyone involved in building a culture of recognition: the administrator/owner, the recipient, and the manager/participant. Each has unique wants and needs, yet success demands unparalleled service for all. At TharpeRobbins, we rely on technology to play a key role in crafting successful programs for all stakeholders.

TharpeRobbins Pinnacle technology platform is the engine that drives everything from initial notification, to placing an order, to providing survey feedback and analysis. With over 100 years of client experience and a dedicated, in-house technology team, TharpeRobbins’ platform provides rich, flexible, yet simple and rewarding experiences for both employees and administrators.

The Pinnacle platform can support events, certificate, or points-based programs. All that is required is a standard web browser and a user name and password. Because Pinnacle is a proprietary, hosted solution, TharpeRobbins takes care of the infrastructure investments, ongoing support and maintenance, and security management. With over $10 million invested to date, TharpeRobbins is committed to the Pinnacle platform and investing in future capabilities.

Program Administrator/Owner Experience

For the program administrator/owner, technology helps simplify program design and administration, as well as ongoing reporting. Key features of the Pinnacle platform the administrator will appreciate include:

  • Support for one or more programs, either in the United States or globally;
  • Configurable, client-branded experience without custom coding;
  • Comprehensive, secure, real-time online reporting;
  • Controlled access to information;
  • Event-based workflow based on each client’s rules and requirements;
  • Active budget and approvals enforcement;
  • Sophisticated eligibility calculation;
  • Tax management reporting to ease administration;
  • Online survey capability

Recipient Experience

For recipients, the Pinnacle technology platform provides a familiar web experience, including:

  • Client-branded experience
  • eCard feature
  • Printable and downloadable certificates
  • “e-retail-like” redemption
  • Data security and privacy
  • Easy-to-give feedback with online surveys

Manager/Participant Experience

Managers and Participants can play a variety of roles throughout the recognition process, including as Nominators and Supervisors. These roles are critical to building a recognition culture within organizations. If desired values and behaviors are not continuously identified and acknowledged, then a program will not be as successful as it could be.

  • Interactive training
  • eCard feature
  • Printable and downloadable certificates
  • Online nomination and approval process
  • Interactive Recognition Dashboard for singular view across all programs
  • Online survey capability

TharpeRobbins is proud of its role as a technology innovator within the recognition industry. We invite you to learn more by contacting us to discuss your needs.